{"id":1987,"date":"2023-12-07T10:25:13","date_gmt":"2023-12-07T10:25:13","guid":{"rendered":"https:\/\/eshwarinc.com\/?p=1987"},"modified":"2023-12-07T10:32:21","modified_gmt":"2023-12-07T10:32:21","slug":"dementia-banking","status":"publish","type":"post","link":"https:\/\/eshwarinc.com\/index.php\/2023\/12\/07\/dementia-banking\/","title":{"rendered":"Dementia &amp; Banking"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1987\" class=\"elementor elementor-1987\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf17684 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"bf17684\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:1989,&quot;url&quot;:&quot;https:\\\/\\\/eshwarinc.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/dementia-banking.png&quot;}],&quot;content_width&quot;:&quot;boxed&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-752281ae e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"752281ae\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-14d85e50 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"14d85e50\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-67f56d95 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"67f56d95\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecac7cc elementor-widget elementor-widget-heading\" data-id=\"ecac7cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><div style=\"box-sizing: inherit; color: rgb(30, 136, 229); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 12px; letter-spacing: 2px; line-height: 14px; font-weight: 400; white-space-collapse: collapse;\">DEMO<\/div><div style=\"box-sizing: inherit; color: rgb(30, 136, 229); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 51px; font-weight: 300; line-height: 64px; margin-bottom: 31px; white-space-collapse: collapse;\">Dementia &amp; Banking<br><\/div><div style=\"box-sizing: inherit; float: left; padding: 25px; border: 1px solid rgb(0, 149, 251); border-radius: 360px; width: 150px; height: 150px; margin: 12px; color: rgba(0, 0, 0, 0.6); font-family: adelle-sans, system-ui, -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-weight: 400; white-space-collapse: collapse;\"><div style=\"box-sizing: inherit; color: rgb(46, 159, 255); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 47px; letter-spacing: 1.31px; line-height: 55px; text-align: center;\">1<\/div><div style=\"box-sizing: inherit; color: rgb(88, 88, 88); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; letter-spacing: 1.17px; line-height: 16px; text-align: center;\">Lesson Created<\/div><\/div><div style=\"box-sizing: inherit; float: left; padding: 25px; border: 1px solid rgb(0, 149, 251); border-radius: 360px; width: 150px; height: 150px; margin: 12px; color: rgba(0, 0, 0, 0.6); font-family: adelle-sans, system-ui, -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-weight: 400; white-space-collapse: collapse;\"><div style=\"box-sizing: inherit; color: rgb(46, 159, 255); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 47px; letter-spacing: 1.31px; line-height: 55px; text-align: center;\">15<\/div><div style=\"box-sizing: inherit; color: rgb(88, 88, 88); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; letter-spacing: 1.17px; line-height: 16px; text-align: center;\">Seat Time<\/div><\/div><div style=\"box-sizing: inherit; float: left; padding: 25px; border: 1px solid rgb(0, 149, 251); border-radius: 360px; width: 150px; height: 150px; margin: 12px; color: rgba(0, 0, 0, 0.6); font-family: adelle-sans, system-ui, -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-weight: 400; white-space-collapse: collapse;\"><div style=\"box-sizing: inherit; color: rgb(46, 159, 255); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 41px; letter-spacing: 1.31px; line-height: 55px; text-align: center;\">2015<\/div><div style=\"box-sizing: inherit; color: rgb(88, 88, 88); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; letter-spacing: 1.17px; line-height: 16px; text-align: center;\">First Deployment<\/div><\/div><div style=\"box-sizing: inherit; float: left; padding: 25px; border: 1px solid rgb(0, 149, 251); border-radius: 360px; width: 150px; height: 150px; margin: 12px 0px 12px 12px; color: rgba(0, 0, 0, 0.6); font-family: adelle-sans, system-ui, -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, Roboto, &quot;Segoe UI&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-size: 16px; font-weight: 400; white-space-collapse: collapse;\"><div style=\"box-sizing: inherit; color: rgb(46, 159, 255); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 47px; letter-spacing: 1.31px; line-height: 55px; text-align: center;\">99%<\/div><div style=\"box-sizing: inherit; color: rgb(46, 159, 255); font-family: adelle-sans, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 47px; letter-spacing: 1.31px; line-height: 5px; text-align: center;\"><span style=\"color: rgb(88, 88, 88); font-size: 14px; letter-spacing: 1.17px;\">Response Improvement<\/span><br><\/div><\/div><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0b2389 elementor-widget elementor-widget-text-editor\" data-id=\"2d0b2389\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Capacity Australia develops online education tool to help bank staff combat rising financial abuse of vulnerable older Australians.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51be8f33 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"51be8f33\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a32653b elementor-widget elementor-widget-image\" data-id=\"7a32653b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"411\" height=\"648\" src=\"https:\/\/eshwarinc.com\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-155305.png\" class=\"attachment-large size-large wp-image-1991\" alt=\"\" srcset=\"https:\/\/eshwarinc.com\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-155305.png 411w, https:\/\/eshwarinc.com\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-07-155305-190x300.png 190w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd75550 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2bd75550\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">READ MORE<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5e0e2 elementor-button-info elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bf5e0e2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/www.capacityaustralia.org.au\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">VISIT THEIR SITE<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e452c6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0e452c6\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c8ce99 elementor-widget elementor-widget-text-editor\" data-id=\"4c8ce99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 id=\"intro\">Intro<\/h2><p><a href=\"http:\/\/www.capacityaustralia.org.au\/\">Capacity Australia<\/a>, not-for-profit medico-legal professional education charity, in collaboration with Smart Sparrow, has developed an online education tutorial to help frontline bank staff better identify potential financial abuse victims. Launched in 2015, the E-Learning Tool for Bank Staff was designed specifically to teach bank staff how to better understand dementia, financial capacity, supported decision-making, signs of financial abuse, and appropriate responses to suspected financial abuse. Since the product\u2019s release, trials with the Commonwealth Bank of Australia and National Australia Bank have shown almost 100% improvement in identifying financial abuse and what to do about it\u2014in an approximate completion time of 15 minutes.<\/p><h2 id=\"challenge\">Challenge<\/h2><p>With 20% of Australians over 80 currently affected by dementia, and the financial abuse of older people occurring at a rate of at least 5%, the finance industry realized a crucial need for bank employees to know how to identify the signs and respond appropriately.<\/p><p>Capacity Australia looked to develop an educational program that would effectively teach this content to staff at their own pace, and assess their level of understanding in a high volume, time-restricted, customer service environment, in which risk management decisions often need to be made immediately.<\/p><figure><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.smartsparrow.com\/assets\/demos\/images\/dementia-banking-1.png\" alt=\"Dementia and banking lesson\" \/><figcaption><\/figcaption><\/figure><h2 id=\"solution\">Solution<\/h2><p>With a $50,000 grant from the University of South Wales Dementia Collaborative Research Centre, Capacity Australia worked with Smart Sparrow to develop a tool tailored to the banking environment to increase dementia awareness and empower front-line banking staff to better understand signs of financial abuse, supported decision making and exploitation of older people. The tool is also based on the Australian Bankers\u2019 Association (ABA) Industry Guidelines on financial abuse.<\/p><p>The Dementia, Financial Abuse and Banking online tutorial runs staff through a range of scenarios and assists them to determine the most careful and respectful way to handle each situation. Each student follows their own personalized pathway through the scenarios, which have been carefully designed to pinpoint and address common staff misconceptions.<\/p><h2 id=\"results\">Results<\/h2><p>The result of the course is better learning outcomes and better time management, as students who know the material progress more quickly, while students who need further time exploring and learning the material are given more content. Typical lesson times therefore range between 10-30 minutes.<\/p><p>Trials with customer service staff from both Commonwealth Bank and National Australian Bank have shown, after just one learning session, a 99% improvement in identification and processing of financial abuse risk cases. This realizes a big win for both banks and their clients.<\/p><p>Moreover, other countries overseas (e.g. Spain and Japan) are interested in this ground-breaking education solution to elder abuse and are adapting the tool to their banking environments.<\/p><h2 id=\"awards\">Awards<\/h2><ul><li>\u201cBest eLearning Design &#8211; Simulation\u201d Gold in LearnX Impact Awards 2016<\/li><\/ul><center><img decoding=\"async\" src=\"https:\/\/www.smartsparrow.com\/assets\/demos\/images\/GOLD.png\" alt=\"Gold Award\" \/><\/center>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DEMODementia &amp; Banking1Lesson Created15Seat Time2015First Deployment99%Response Improvement Capacity Australia develops online education tool to help bank staff combat rising financial abuse of vulnerable older Australians. READ MORE VISIT THEIR SITE Intro Capacity Australia, not-for-profit medico-legal professional education charity, in collaboration with Smart Sparrow, has developed an online education tutorial to help frontline bank staff better &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/eshwarinc.com\/index.php\/2023\/12\/07\/dementia-banking\/\"> <span class=\"screen-reader-text\">Dementia &amp; Banking<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-demo"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/posts\/1987","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/comments?post=1987"}],"version-history":[{"count":4,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/posts\/1987\/revisions"}],"predecessor-version":[{"id":1994,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/posts\/1987\/revisions\/1994"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/media\/1989"}],"wp:attachment":[{"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/media?parent=1987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/categories?post=1987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eshwarinc.com\/index.php\/wp-json\/wp\/v2\/tags?post=1987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}